Terms & Conditions

Last updated: 21 September 2026

1. Seller and scope

These Terms apply to consumer purchases through https://www.roseluno.com.

Seller: E.Syla, operating ROSELUNO
Address: Gutenbergstr. 7, 4052 Ansfelden, Austria
VAT identification number: ATU78519612
Email: info@estkshop.com
Telephone: +43 677 624 36241

We sell jewellery, candles, posters and framed prints. We work with production and fulfilment partners based in Europe.

A partner may dispatch your purchase directly, while your contract remains with E.Syla and we remain responsible for our obligations to you.

2. Product information

The selected product page describes the product, materials, dimensions, available options and included items.

Frames, gift packaging and personalisation are included only where stated in the selected offer.

Screen settings can affect colour appearance. This does not excuse a material difference from the agreed description or restrict your rights concerning defects.

For a personalised item, check names, wording, uploaded images and selected options before ordering. We produce the personalisation you request. Errors made by us or our production partner remain our responsibility.

3. Placing an order

You can review your basket, delivery details and options before submitting the order.

Completing the final payment-obligation step submits your purchase request. We accept it by sending an email confirming the order.

If we cannot accept an order, we inform you and return any payment collected without undue delay.

Once accepted, the agreed price and essential terms are not changed without your agreement or another valid legal basis.

The contract language is English. Order and contractual information is supplied by email. Please keep a copy for your records.

4. Prices and payment

Prices are shown in the currency indicated in the store and include VAT where applicable.

Delivery charges and the total amount payable are shown before you order. Optional extras are charged only when selected.

Available payment methods and any payment conditions are displayed at checkout. The selected payment provider processes the transaction and any necessary authorisation.

For deliveries involving import charges not collected by us, the applicable arrangements must be disclosed before the order is placed.

5. Production and delivery

Production and delivery information shown for the selected product and destination forms part of the order.

Items may be produced after purchase and may arrive in separate parcels. We do not charge additional delivery fees merely because an order is split after purchase.

If no other delivery period is agreed, goods are delivered without undue delay and within 30 days of the contract being concluded.

For a delivery arranged by us, accidental loss or damage remains our responsibility until you or your designated recipient, other than the carrier, receives the goods. Statutory exceptions apply if you independently select a carrier we did not offer.

Contact us if delivery is delayed or an item is missing. Your rights concerning late or failed delivery remain unaffected.

6. Changes and cancellation

Contact info@estkshop.com promptly if you need to change an address or product option.

We will check whether the change can still be made. Production or dispatch can make an operational change impossible.

This does not remove an applicable statutory withdrawal right. Producing an item after ordering does not, by itself, make it exempt from withdrawal.

See our Returns & Refunds and Right of Withdrawal policies.

7. Defects and statutory remedies

Statutory rights for defective or non-conforming goods apply, including the legal guarantee applicable to consumer goods.

Under the relevant EU framework, new goods generally have a minimum two-year legal guarantee, subject to any more favourable mandatory rules.

Depending on the statutory conditions, you may be entitled to repair, replacement, a price reduction or termination and reimbursement. Necessary costs are borne as required by law.

Send a description of the problem and your order details to info@estkshop.com.

Photographs are helpful where available, but a request for them does not shorten your statutory claim period. We handle your claim and coordinate with the relevant partner.

8. Care and safety

Follow the care and safety information supplied with the product, including candle warnings and any mounting instructions.

These instructions do not exclude our responsibility for a defect or incorrect product description.

9. Data protection

Our Privacy Policy explains the processing of personal information.

Acceptance of these Terms is not consent to optional marketing or tracking.

10. Liability, governing law and complaints

Our liability is governed by applicable law. Mandatory consumer rights and liability that cannot lawfully be excluded remain unaffected.

Austrian law applies. This choice does not deprive a consumer of mandatory protections otherwise applicable in their country of habitual residence.

Court jurisdiction follows the applicable rules; we do not require every consumer claim to be brought exclusively in Austria.

Contact info@estkshop.com with complaints. Where legally required after an unresolved complaint, we provide information about the competent alternative dispute-resolution body and our participation.

Changes to these Terms apply to future orders. The version forming part of an accepted order continues to govern it, subject to applicable law.