Shipping & Delivery

ROSELUNO works with production and fulfilment partners based in Europe.

Depending on the item, your order may be produced after purchase and dispatched directly by the relevant partner.

Destinations and shipping charges

Delivery is available to the destinations offered at checkout for the selected products.

Available shipping methods and the total delivery charge are shown before you place your order.

The applicable dispatch and delivery information is stated with the product or during checkout. Any import duties or charges not collected by us must be disclosed before purchase for the relevant delivery route.

Production and delivery times

The delivery information presented before purchase applies to your order.

Where production and transit times are stated separately, both must be taken into account.

If no different delivery period is agreed, delivery takes place without undue delay and within 30 days of the contract being concluded.

If you need an item for a particular date, contact info@estkshop.com before ordering so we can check the available arrangements.

Separate shipments

An order containing different products may arrive in separate parcels. Tracking is provided where available.

We do not charge additional shipping fees merely because an order is split after purchase.

Address corrections

Please check the delivery details before ordering.

Contact us promptly if an address needs to be corrected. We will check whether the change is still possible before dispatch.

Delayed, missing or damaged parcels

Contact info@estkshop.com with your order number if the stated delivery period has passed, an item is missing or the parcel arrives damaged.

We will investigate and arrange the appropriate resolution. Your statutory rights concerning delivery and defects remain unaffected.

Returns

Please email us before sending a return so we can coordinate its destination.

Read our Returns & Refunds and Right of Withdrawal policies for the applicable conditions.